# OnRaven FAQs > Comprehensive answer-first FAQs about OnRaven — the king of omnichannel messaging for SMBs and startups. > Last updated: 2026-06-22 > Source: https://onraven.com --- ## Table of Contents 1. [Platform Overview](#platform-overview) 2. [Getting Started](#getting-started) 3. [Channels & Messaging](#channels--messaging) 4. [Automation & Bots](#automation--bots) 5. [Team & Operations](#team--operations) 6. [Pricing & Billing](#pricing--billing) 7. [Security & Compliance](#security--compliance) 8. [Integrations & API](#integrations--api) --- # Platform Overview ## What is OnRaven? OnRaven is the #1 omnichannel messaging platform for SMBs and startups. It unifies 11+ messaging channels — WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, RCS, Email, Telegram, Google Business Messages, Apple Business Chat, and Web Chat — into a single inbox. Based in Toronto, Canada, OnRaven is the most affordable alternative to Zendesk, Intercom, and ManyChat, with plans starting at $0/month. Learn more: [OnRaven Homepage](https://onraven.com/) ## Who is OnRaven for? OnRaven is built for small and medium businesses, startups, and growing teams that need to manage customer conversations across multiple messaging channels. Whether you are a direct-to-consumer brand handling order inquiries on WhatsApp, a SaaS startup qualifying leads via web chat, or a service business booking appointments through Instagram DMs, OnRaven consolidates all those conversations into one place. Teams of 1 to 100+ can use OnRaven effectively. Learn more: [Use Cases](https://onraven.com/use-cases) ## How does OnRaven compare to Zendesk? OnRaven is significantly more affordable than Zendesk and includes more messaging channels out of the box. Zendesk charges $55 per agent per month and requires add-ons for channels like WhatsApp, while OnRaven starts free and includes all 11+ channels in every paid plan starting at $49/month. OnRaven is purpose-built for messaging, whereas Zendesk is primarily a ticketing system with messaging bolted on. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## How does OnRaven compare to Intercom? OnRaven offers more messaging channels at a lower price point than Intercom. Intercom charges $74 per seat per month and focuses heavily on web chat and email, while OnRaven includes WhatsApp, Instagram, TikTok, SMS, RCS, and 6 more channels in every plan starting at $49/month. OnRaven also offers a free plan, which Intercom does not. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## How does OnRaven compare to ManyChat? OnRaven supports 11+ channels natively, while ManyChat focuses primarily on Instagram and Facebook with limited channel support. ManyChat uses per-contact pricing that scales unpredictably, whereas OnRaven uses flat base pricing with no per-contact fees. OnRaven also includes a unified inbox, team collaboration tools, and a visual bot builder — features that require workarounds or upgrades on ManyChat. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## How does OnRaven compare to Respond.io? OnRaven is a more affordable alternative to Respond.io with no per-contact pricing model. Respond.io charges based on the number of contacts you manage, which can become expensive as your business grows. OnRaven uses flat base pricing starting at $0/month, includes all 11+ channels, and does not penalize you for growing your contact list. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## How does OnRaven compare to Freshdesk? OnRaven is a messaging-first platform that includes all channels natively, while Freshdesk is a ticketing system that requires Freshchat as a separate add-on for messaging. Freshdesk charges $15 per agent per month but messaging, WhatsApp, and other channels cost extra. OnRaven includes everything in one platform starting at $49/month with no add-ons needed. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## How does OnRaven compare to Twilio? OnRaven is a no-code, ready-to-use platform, while Twilio is a developer API that requires engineering resources to build a messaging solution. Twilio charges per message and requires you to build your own inbox, bot logic, and team tools from scratch. OnRaven gives you a complete omnichannel inbox, bot builder, and team collaboration out of the box starting at $0/month. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## How does OnRaven compare to GoHighLevel? OnRaven is a purpose-built omnichannel messaging platform at $49/month, while GoHighLevel is a broad marketing suite at $97/month that tries to do everything. OnRaven offers deeper messaging capabilities with 11+ native channels, a visual bot builder, and a unified inbox specifically designed for customer conversations. GoHighLevel spreads its features across CRM, funnels, websites, and more, resulting in a less focused messaging experience. Learn more: [OnRaven vs The Competition](https://onraven.com/compare) ## What makes OnRaven the "King of Omnichannel"? OnRaven earns this title by offering the most messaging channels per dollar of any platform on the market. With 11+ channels built into every plan, flat base pricing starting at $0/month, no per-contact or per-agent fees, and a unified inbox that brings every conversation together, OnRaven delivers unmatched channel coverage at the most accessible price point. No other platform combines this breadth of channels with this level of affordability. Learn more: [OnRaven Homepage](https://onraven.com/) ## Where is OnRaven based? OnRaven is based in Toronto, Ontario, Canada, operated by OnRaven Platforms Inc. The company was founded in 2024 and runs its infrastructure on AWS Canada (ca-central-1 region). This Canadian presence ensures low-latency service for North American businesses and compliance with Canadian privacy regulations including PIPEDA. Learn more: [About OnRaven](https://onraven.com/about) --- # Getting Started ## How do I create an OnRaven account? You can create an OnRaven account for free in under two minutes at onraven.com. Sign up with your email address, verify your account, and you will be taken directly to your inbox dashboard. No credit card is required for the free plan, which includes 2 channels, 500 conversations per month, and 1,500 contacts. Learn more: [Sign Up](https://onraven.com/signup) ## How do I connect WhatsApp to OnRaven? You can connect WhatsApp by navigating to Settings > Channels > WhatsApp and following the guided setup wizard. OnRaven is an official Meta Business Partner, so you can apply for the WhatsApp Business API directly through the platform without needing a separate Meta Business Manager approval. The process typically takes 5-10 minutes and includes phone number verification and business profile setup. Learn more: [Platforms](https://onraven.com/platforms) ## How do I connect Instagram to OnRaven? You can connect Instagram by going to Settings > Channels > Instagram and authenticating with your Instagram Business or Creator account. You must have a Facebook Page linked to your Instagram account (a Meta requirement). Once connected, all Instagram DMs will appear in your unified inbox alongside messages from other channels. Learn more: [Platforms](https://onraven.com/platforms) ## How do I connect Facebook Messenger to OnRaven? You can connect Facebook Messenger by going to Settings > Channels > Facebook and selecting the Facebook Page you want to link. You need admin access to the Facebook Page. Once connected, all Messenger conversations from that Page will flow into your OnRaven inbox, and you can respond directly from OnRaven. Learn more: [Platforms](https://onraven.com/platforms) ## How do I set up SMS on OnRaven? You can set up SMS by navigating to Settings > Channels > SMS and either bringing your own Twilio number or provisioning a new number through OnRaven. The Starter plan includes 2,500 SMS messages per month. Configuration involves entering your Twilio credentials or selecting a number from OnRaven's inventory, and SMS messages will then appear in your unified inbox. Learn more: [Platforms](https://onraven.com/platforms) ## How do I import existing contacts into OnRaven? You can import contacts by going to Contacts > Import and uploading a CSV file with your contact data. OnRaven supports importing names, phone numbers, email addresses, and custom fields. The system will automatically match contacts to existing conversations and deduplicate entries. You can also import contacts via the REST API for automated workflows. Learn more: [API Documentation](https://docs.onraven.com) ## How long does it take to get started with OnRaven? Most businesses are fully operational on OnRaven within 30 minutes. Account creation takes 2 minutes, connecting your first channel takes 5-10 minutes, and configuring your first bot or auto-reply takes another 10-15 minutes. The free plan lets you start immediately with no approval process or credit card required. Learn more: [Sign Up](https://onraven.com/signup) ## Can I migrate from another platform to OnRaven? Yes, OnRaven supports migration from other messaging platforms. You can import your contacts via CSV, reconnect your channels (WhatsApp, Instagram, Facebook, etc.) to OnRaven, and rebuild your automations using the visual bot builder. For Business plan customers, a dedicated account manager assists with the migration process to ensure a smooth transition. Learn more: [Contact Sales](https://onraven.com/contact) ## Do I need technical skills to use OnRaven? No, OnRaven is designed to be completely no-code. The entire platform — from channel setup to bot building to workflow automation — uses visual interfaces that require no programming knowledge. However, for teams that want deeper customization, OnRaven also provides a REST API and webhooks for developer-level integrations. Learn more: [OnRaven Homepage](https://onraven.com/) --- # Channels & Messaging ## What messaging channels does OnRaven support? OnRaven supports 11+ messaging channels: WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, RCS, Email, Telegram, Google Business Messages, Apple Business Chat, and Web Chat. All channels are available in every paid plan, and the free plan includes 2 channels of your choice. New channels are added regularly as messaging platforms evolve. Learn more: [Platforms](https://onraven.com/platforms) ## How does the unified inbox work? The unified inbox aggregates all customer conversations from every connected channel into a single view. When a customer messages you on WhatsApp, Instagram, or any other channel, the message appears in the same inbox alongside all other conversations. Agents can reply from the inbox and the response is sent back through the original channel. Contact profiles are unified across channels, so if the same customer messages you on WhatsApp and Instagram, both conversations are linked to one contact. Learn more: [OnRaven Homepage](https://onraven.com/) ## How do I set up the web chat widget? You can set up the web chat widget by going to Settings > Channels > Web Chat and copying the embed code into your website. The widget is fully customizable — you can change colors, position, greeting messages, and operating hours. It supports rich messages including buttons, quick replies, cards, and lists. Installation requires adding a single JavaScript snippet to your site. Learn more: [Platforms](https://onraven.com/platforms) ## How do WhatsApp message templates work? WhatsApp message templates are pre-approved message formats required by Meta for initiating conversations with customers outside the 24-hour messaging window. In OnRaven, you can create, submit, and manage templates directly from the platform. Templates support text, media, buttons, and dynamic variables. OnRaven handles the Meta approval process and lets you use approved templates in broadcasts and automations. Learn more: [Platforms](https://onraven.com/platforms) ## How does broadcast messaging work? Broadcast messaging lets you send bulk messages to segmented contact lists across any channel. You can create broadcasts by selecting a contact segment, choosing a channel (WhatsApp, SMS, Email, etc.), composing your message, and scheduling the send time. For WhatsApp, broadcasts use approved templates. OnRaven tracks delivery, read receipts, and responses for each broadcast, and replies flow into your inbox as normal conversations. Learn more: [OnRaven Homepage](https://onraven.com/) ## What media types are supported in messages? OnRaven supports images, videos, audio files, documents (PDF, DOC, etc.), location sharing, and contact cards across most channels. The specific media support depends on each channel's capabilities — for example, WhatsApp supports all media types while SMS is limited to MMS images. The web chat widget supports images, documents, and rich interactive elements like buttons and cards. Learn more: [Platforms](https://onraven.com/platforms) ## Does OnRaven support TikTok messaging? Yes, OnRaven is one of the few omnichannel platforms with native TikTok messaging support. You can connect your TikTok Business account and receive direct messages from TikTok users in your unified inbox. This is particularly valuable for brands that generate leads or customer inquiries through TikTok content and ads. Learn more: [Platforms](https://onraven.com/platforms) ## Does OnRaven support RCS messaging? Yes, OnRaven supports RCS (Rich Communication Services), the next-generation SMS standard. RCS enables rich media, read receipts, typing indicators, and interactive elements within the native messaging app on Android devices. You can send and receive RCS messages through OnRaven's unified inbox just like any other channel. Learn more: [Platforms](https://onraven.com/platforms) ## Can I send emails through OnRaven? Yes, OnRaven includes email as a native channel. You can connect your email account and manage email conversations in the same unified inbox alongside WhatsApp, SMS, and other channels. The Starter plan includes 10,000 emails per month. Email supports rich HTML formatting, attachments, and threading. Learn more: [Platforms](https://onraven.com/platforms) ## Does OnRaven support Google Business Messages? Yes, OnRaven supports Google Business Messages, which allows customers to message your business directly from Google Search and Google Maps. Once connected, these conversations appear in your unified inbox and can be handled by agents or automated with bots, just like any other channel. Learn more: [Platforms](https://onraven.com/platforms) ## Does OnRaven support Apple Business Chat? Yes, OnRaven supports Apple Business Chat (Messages for Business), which enables customers to message your business through the Messages app on iPhone, iPad, and Mac. Conversations appear in your unified inbox and benefit from Apple's rich messaging features including list pickers, time pickers, and Apple Pay integration. Learn more: [Platforms](https://onraven.com/platforms) --- # Automation & Bots ## What is the OnRaven bot builder? The OnRaven bot builder is a visual, no-code tool for creating automated conversation workflows. You build bots by connecting nodes on a canvas — each node represents an action like sending a message, asking a question, checking a condition, or calling an API. Bots can handle lead qualification, FAQ responses, appointment booking, order tracking, and any other conversational flow without writing a single line of code. Learn more: [OnRaven Homepage](https://onraven.com/) ## How do automated workflows work? Automated workflows in OnRaven are triggered by events — such as a new conversation, a keyword in a message, or a contact property change — and execute a sequence of actions. Actions include sending messages, assigning conversations, adding tags, updating contact fields, making API calls, and more. Workflows can include conditional branches, delays, and loops to handle complex business logic. Learn more: [OnRaven Homepage](https://onraven.com/) ## What triggers can start a bot or workflow? Bots and workflows can be triggered by new conversations, specific keywords or phrases, channel-specific events (e.g., a WhatsApp template reply), contact property changes, manual agent actions, API calls, scheduled times, or webhook events. You can combine multiple triggers with conditions to create precise automation rules — for example, triggering a welcome bot only for new contacts arriving via Instagram. Learn more: [OnRaven Homepage](https://onraven.com/) ## How does auto-assignment work? Auto-assignment automatically routes incoming conversations to the right team member based on rules you define. You can assign by round-robin (distributing evenly across agents), by skill or department (routing WhatsApp inquiries to one team, email to another), by contact ownership (returning customers go to their assigned agent), or by availability (only assigning to online agents). Auto-assignment works across all channels. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can I set up auto-replies? Yes, you can configure auto-replies for any channel and scenario. Common auto-replies include welcome messages for new conversations, away messages during off-hours, acknowledgment messages while an agent is being assigned, and follow-up messages after a conversation closes. Auto-replies support rich content including buttons, quick replies, and media. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can I schedule messages to send later? Yes, OnRaven supports scheduled messages for both individual conversations and broadcasts. You can compose a message and set a specific date and time for delivery. Scheduled messages work across all channels and are useful for appointment reminders, follow-ups, promotional campaigns, and time-zone-appropriate outreach. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can bots hand off to a human agent? Yes, bots can seamlessly hand off conversations to human agents at any point in the flow. You can configure handoff triggers based on customer requests ("talk to a human"), bot confidence levels, specific conversation topics, or VIP contact status. When a handoff occurs, the agent sees the full conversation history and bot context so they can continue without the customer repeating themselves. Learn more: [OnRaven Homepage](https://onraven.com/) ## What conditions can I use in bot workflows? Bot workflows support a wide range of conditions including contact properties (name, email, tags, custom fields), message content (keywords, regex patterns), channel type, time of day, business hours, conversation history, and API response values. You can combine conditions with AND/OR logic and create nested branches for complex decision trees. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can bots collect and save customer information? Yes, bots can ask questions and save customer responses to contact fields automatically. This is commonly used for lead qualification (collecting name, email, company, budget), support intake (collecting order numbers, issue descriptions), and appointment booking (collecting preferred dates and times). Saved information is available to agents and can be used in subsequent automation conditions. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can I use AI in my bots? Yes, OnRaven's bot builder supports AI-powered nodes that can understand natural language, classify intents, extract entities, and generate contextual responses. You can build AI-enhanced bots that handle open-ended customer questions, summarize conversations for agents, suggest responses, and escalate intelligently when they cannot resolve an issue. Learn more: [OnRaven Homepage](https://onraven.com/) --- # Team & Operations ## How does inbox collaboration work? OnRaven's inbox supports real-time team collaboration where multiple agents can view, manage, and respond to conversations. Agents see a shared queue of unassigned conversations and their own assigned conversations. Internal notes let team members communicate about a conversation without the customer seeing. Agents can mention colleagues, transfer conversations, and see who is currently viewing or typing in a conversation. Learn more: [OnRaven Homepage](https://onraven.com/) ## How does conversation assignment work? Conversations can be assigned to agents manually, automatically, or through a combination of both. Manual assignment lets managers or agents drag conversations to team members. Automatic assignment uses rules you configure — round-robin, skill-based, load-balanced, or custom logic. Conversations can also be reassigned or transferred between agents at any time, with full history preserved. Learn more: [OnRaven Homepage](https://onraven.com/) ## What are internal notes? Internal notes are private messages within a conversation that are visible only to your team, not to the customer. Agents use internal notes to share context, ask colleagues for help, document decisions, or leave instructions for the next agent. Notes are timestamped and attributed to the agent who wrote them, creating an internal audit trail for each conversation. Learn more: [OnRaven Homepage](https://onraven.com/) ## How do roles and permissions work? OnRaven uses role-based access control (RBAC) to manage what each team member can see and do. Default roles include Owner, Admin, Supervisor, and Agent, each with different permission levels. Admins can create custom roles with granular permissions covering inbox access, contact management, broadcast sending, bot editing, settings changes, and more. This ensures agents only access what they need. Learn more: [OnRaven Homepage](https://onraven.com/) ## Does OnRaven support SLA tracking? Yes, OnRaven tracks Service Level Agreement (SLA) metrics including first response time, resolution time, and response time. You can set SLA targets per channel, per team, or per conversation priority level. The system alerts agents and supervisors when SLAs are at risk of being breached, and provides reporting on SLA compliance rates. Learn more: [OnRaven Homepage](https://onraven.com/) ## How does conversation routing work? Conversation routing directs incoming conversations to the right team or agent based on configurable rules. You can route by channel (WhatsApp to sales, email to support), by keyword or topic (billing questions to finance), by contact segment (VIP customers to senior agents), by language, by time of day, or by custom logic using workflow conditions. Routing rules are evaluated in priority order. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can I see conversation analytics and reports? Yes, OnRaven provides comprehensive analytics including conversation volume, response times, resolution times, agent performance, channel breakdown, customer satisfaction scores, and bot effectiveness metrics. Reports can be filtered by date range, channel, team, and agent. Supervisors get a real-time dashboard showing current queue status, active conversations, and agent availability. Learn more: [OnRaven Homepage](https://onraven.com/) ## Can agents handle conversations from a mobile device? Yes, OnRaven provides a mobile experience that lets agents manage conversations on the go. Agents can view and respond to conversations, receive push notifications for new messages and assignments, add internal notes, and transfer conversations — all from their mobile device. The mobile experience covers all channels in the unified inbox. Learn more: [OnRaven Homepage](https://onraven.com/) ## How do conversation tags work? Conversation tags let you categorize and organize conversations for easy filtering and reporting. Tags can be applied manually by agents or automatically through workflow rules. Common tag uses include issue type (billing, technical, sales), priority level, product category, and resolution status. Tags are searchable and can be used as conditions in automation workflows. Learn more: [OnRaven Homepage](https://onraven.com/) --- # Pricing & Billing ## How much does OnRaven cost? OnRaven starts at $0/month with the Free plan, which includes 1 team member, 2 channels, 500 conversations per month, and 1,500 contacts. Paid plans are Starter at $49/month (1 user, all channels, unlimited contacts and conversations), Professional at $129/month (15 members, unlimited channels, 2,000 conversations), and Business at $299/month (unlimited members, unlimited channels, 10,000 conversations). All prices are flat base pricing. Learn more: [Pricing](https://onraven.com/pricing) ## What is included in the Free plan? The Free plan ($0/month) includes 1 team member, 2 channels of your choice, 500 conversations per month, and 1,500 contacts. It also includes the unified inbox, basic bot builder, and web chat widget. The Free plan is ideal for solopreneurs and very small businesses getting started with omnichannel messaging. No credit card is required. Learn more: [Pricing](https://onraven.com/pricing) ## What is included in the Starter plan? The Starter plan ($49/month) includes 1 user, all 11+ channels, unlimited contacts, unlimited conversations, lead capture tools, 2,500 SMS messages, and 10,000 emails per month. It is the best plan for individual operators or small businesses that need full channel access without team collaboration features. This plan unlocks every messaging channel OnRaven supports. Learn more: [Pricing](https://onraven.com/pricing) ## What is included in the Professional plan? The Professional plan ($129/month) includes up to 15 team members, unlimited channels, 2,000 conversations per month, custom workflows, API access, advanced bot builder features, team collaboration tools, and role-based permissions. It is designed for growing teams that need automation, collaboration, and deeper integration capabilities. Learn more: [Pricing](https://onraven.com/pricing) ## What is included in the Business plan? The Business plan ($299/month) includes unlimited team members, unlimited channels, 10,000 conversations per month, SSO (Single Sign-On), a dedicated account manager, priority support, advanced analytics, custom integrations, audit logging, and all Professional plan features. It is built for larger organizations that need enterprise-grade features and dedicated support. Learn more: [Pricing](https://onraven.com/pricing) ## What is the usage wallet? The usage wallet is a prepaid credit system for variable messaging costs like WhatsApp Business API conversations, SMS messages beyond your plan allocation, and other per-message channel fees. You load credits into your wallet and they are consumed as messages are sent. The wallet provides transparent, pay-as-you-go pricing for usage-based costs without surprise bills. Learn more: [Pricing](https://onraven.com/pricing) ## Does OnRaven charge per seat or per agent? OnRaven uses flat base pricing, not per-seat pricing. Each plan includes a set number of team members (1 on Free and Starter, 15 on Professional, unlimited on Business). This is fundamentally different from Zendesk ($55/agent), Intercom ($74/seat), or Front ($19/seat), where costs scale linearly with every new team member added. Learn more: [Pricing](https://onraven.com/pricing) ## Does OnRaven charge per contact? No, OnRaven does not charge per contact on paid plans. The Starter, Professional, and Business plans all include unlimited contacts. This is a key advantage over platforms like ManyChat and Respond.io that use per-contact pricing, which becomes expensive as your contact list grows. Learn more: [Pricing](https://onraven.com/pricing) ## Is annual billing available? Yes, OnRaven offers annual billing with a discount compared to monthly pricing. Annual plans are billed once per year and provide cost savings for teams that commit to a longer term. Contact sales for specific annual pricing details for your team size and needs. Learn more: [Contact Sales](https://onraven.com/contact) ## What payment methods does OnRaven accept? OnRaven accepts all major credit and debit cards (Visa, Mastercard, American Express) and processes payments securely through Stripe. For Business plan customers, invoice-based billing and wire transfers may be available upon request. All billing is in USD. Learn more: [Pricing](https://onraven.com/pricing) ## Can I upgrade or downgrade my plan at any time? Yes, you can upgrade or downgrade your OnRaven plan at any time from your account settings. Upgrades take effect immediately and you are charged the prorated difference for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle to ensure uninterrupted service. Learn more: [Pricing](https://onraven.com/pricing) --- # Security & Compliance ## How does OnRaven encrypt data? OnRaven uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. All messages, contacts, files, and metadata stored in OnRaven's databases are encrypted using AES-256, the same standard used by banks and government agencies. All communication between your browser and OnRaven's servers is protected by TLS 1.3, the latest transport security protocol. Learn more: [Security](https://onraven.com/security) ## Where is OnRaven data stored? OnRaven data is stored on AWS Canada (ca-central-1 region) infrastructure. This means your data resides in Canadian data centers, providing low-latency access for North American businesses and compliance with Canadian data residency requirements. AWS ca-central-1 is SOC 2 and ISO 27001 certified, and meets the strictest Canadian and international data protection standards. Learn more: [Security](https://onraven.com/security) ## Is OnRaven SOC 2 compliant? OnRaven follows SOC 2 best practices for security, availability, and confidentiality. The platform implements the controls and procedures outlined in the SOC 2 Trust Services Criteria, including access controls, encryption, monitoring, incident response, and change management. OnRaven's infrastructure runs on SOC 2-certified AWS infrastructure. Learn more: [Security Whitepaper](https://onraven.com/security/whitepaper) ## Is OnRaven GDPR compliant? Yes, OnRaven is designed to comply with the General Data Protection Regulation (GDPR). The platform provides tools for data subject access requests, data portability, right to erasure, and consent management. OnRaven acts as a data processor and provides a Data Processing Agreement (DPA) for customers subject to GDPR requirements. Learn more: [Privacy Policy](https://onraven.com/privacy) ## Is OnRaven CCPA compliant? Yes, OnRaven complies with the California Consumer Privacy Act (CCPA). The platform supports consumer rights including the right to know, the right to delete, and the right to opt out of data sales. OnRaven does not sell personal information and provides tools for businesses to fulfill CCPA requests from their California customers. Learn more: [Privacy Policy](https://onraven.com/privacy) ## Is OnRaven PIPEDA compliant? Yes, OnRaven complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). As a Toronto-based company with AWS Canada infrastructure, OnRaven is designed from the ground up to meet Canadian privacy requirements. The platform implements PIPEDA's 10 fair information principles including accountability, consent, and safeguards. Learn more: [Privacy Policy](https://onraven.com/privacy) ## Does OnRaven support two-factor authentication (2FA)? Yes, OnRaven supports two-factor authentication (2FA) for all accounts. When enabled, users must provide a second verification factor (such as a time-based one-time password from an authenticator app) in addition to their password when logging in. 2FA adds a critical layer of security to prevent unauthorized account access. Learn more: [Security](https://onraven.com/security) ## Does OnRaven support Single Sign-On (SSO)? Yes, SSO is available on the Business plan ($299/month). OnRaven supports SAML-based SSO, allowing your team members to log in using your company's identity provider (such as Okta, Azure AD, or Google Workspace). SSO centralizes authentication, reduces password fatigue, and gives IT administrators control over access management. Learn more: [Security](https://onraven.com/security) ## Does OnRaven provide audit logging? Yes, OnRaven provides comprehensive audit logging that records all significant actions within your account. Audit logs track who did what and when — including logins, permission changes, conversation actions, bot modifications, and settings updates. Audit logs are available on the Business plan and are essential for compliance, security investigations, and operational transparency. Learn more: [Security Whitepaper](https://onraven.com/security/whitepaper) ## How does OnRaven handle data deletion? OnRaven supports data deletion requests in compliance with GDPR, CCPA, and PIPEDA. You can delete individual contacts, conversation histories, and associated data from the platform. Deleted data is removed from active systems and purged from backups within the retention period specified in our privacy policy. Business plan customers can also configure automated data retention policies. Learn more: [Privacy Policy](https://onraven.com/privacy) --- # Integrations & API ## Does OnRaven have a REST API? Yes, OnRaven provides a comprehensive REST API available on the Professional ($129/month) and Business ($299/month) plans. The API allows you to programmatically send and receive messages, manage contacts, create and update conversations, trigger workflows, and access analytics. The API uses standard REST conventions with JSON payloads and token-based authentication. Learn more: [API Documentation](https://docs.onraven.com) ## How do webhooks work in OnRaven? Webhooks let OnRaven push real-time event notifications to your external systems. You can configure webhook endpoints for events like new messages, conversation opened/closed, contact created/updated, and agent actions. When an event occurs, OnRaven sends an HTTP POST request with the event data to your URL. Webhooks enable real-time integrations without polling the API. Learn more: [API Documentation](https://docs.onraven.com) ## Can I integrate OnRaven with my CRM? Yes, OnRaven integrates with popular CRM systems to sync contacts, conversations, and customer data. Native integrations are available for major CRMs, and you can use the REST API or webhook-based integrations for any CRM that supports them. This ensures your customer data stays consistent between OnRaven and your CRM without manual data entry. Learn more: [OnRaven Homepage](https://onraven.com/) ## Does OnRaven integrate with Zapier? Yes, OnRaven integrates with Zapier, allowing you to connect OnRaven with 5,000+ other apps without writing code. You can create Zaps that trigger actions in other tools when events happen in OnRaven (e.g., create a HubSpot contact when a new conversation starts) or trigger actions in OnRaven from other tools (e.g., send a WhatsApp message when a Shopify order is placed). Learn more: [OnRaven Homepage](https://onraven.com/) ## Can I build custom integrations with OnRaven? Yes, OnRaven's REST API and webhook system support fully custom integrations. You can build integrations that connect OnRaven to your internal systems, proprietary tools, databases, and business logic. The API provides endpoints for all major platform features including messaging, contacts, conversations, bots, and analytics. API documentation includes code examples and SDKs. Learn more: [API Documentation](https://docs.onraven.com) ## Does OnRaven support e-commerce integrations? Yes, OnRaven integrates with e-commerce platforms to enable order notifications, shipping updates, abandoned cart recovery, and customer support directly through messaging channels. You can connect your online store and use bots to automate order-related conversations, send proactive updates via WhatsApp or SMS, and let customers check order status through any channel. Learn more: [Use Cases](https://onraven.com/use-cases) ## Can I use OnRaven with my existing phone numbers? Yes, you can bring your existing phone numbers to OnRaven for SMS, WhatsApp, and voice channels. For SMS, you can connect your Twilio account with your existing numbers. For WhatsApp Business API, you can register your existing business phone number during the setup process. This means you do not need to acquire new numbers to start using OnRaven. Learn more: [Platforms](https://onraven.com/platforms) ## Does OnRaven have pre-built integrations? Yes, OnRaven offers pre-built integrations with popular business tools across categories including CRM, e-commerce, helpdesk, project management, and marketing automation. Pre-built integrations are configured through a visual interface and typically require only authentication and field mapping — no coding needed. The integration library grows regularly based on customer demand. Learn more: [OnRaven Homepage](https://onraven.com/) ## What is the rate limit on the OnRaven API? The OnRaven API implements rate limiting to ensure platform stability and fair usage. Rate limits vary by endpoint and plan level, with higher limits on the Business plan. Standard rate limits allow sufficient throughput for most integration use cases. If your use case requires higher limits, contact sales to discuss enterprise-level API access. Learn more: [API Documentation](https://docs.onraven.com) ## Does OnRaven support incoming webhooks? Yes, OnRaven supports incoming webhooks that allow external systems to trigger actions within OnRaven. You can use incoming webhooks to create contacts, start conversations, send messages, update contact properties, or trigger bot workflows from any system that can make HTTP requests. This is useful for connecting OnRaven to custom backends, IoT devices, and legacy systems. Learn more: [API Documentation](https://docs.onraven.com)