Privacy Policy

Last updated: January 2025

1. Introduction

OnRaven Inc. ("OnRaven," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant messaging platform and related services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials
  • Payment and billing information
  • Company name and business information
  • Communications you send through our platform

Automatically Collected Information

When you use our services, we automatically collect certain information, including device information, IP addresses, browser type, and usage data.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who perform services on our behalf
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets
  • With your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption at rest and in transit, regular security assessments, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Data portability
  • Withdraw consent at any time

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

OnRaven Inc.
Toronto, Ontario, Canada
Email: privacy@onraven.com